![]() This is a chassis issue, which means the entire assembly should have been rebuilt it cannot be repaired. So what they just did was take a return from another customer and simply restocked it and resold it. I called, and the sales associate let it slip that she remembered that set since the previous customer complained about the same issue. I literally had to tape the door closed in order to finish that load. The chassis had 3 of the 4 screw points broken free so that the screws had nothing to hook onto. Still trying to work with what we had, I switched the door to the other side. One of the two bolts that held the door was free spinning within the chassis. I loaded them in the dryer and noticed that the door wouldnt shut correctly. The clothes came out of the washer dripping wet. ![]() ![]() I wanted to run a couple loads through it to make sure everything worked okay before we listed the house. We loaded it up, took it home, and got the set installed. I was already there with the trailer ready to buy, so I moved forward with the transaction. When I got there, it was actually $673 per piece. First, I was quoted over the phone at $603 per piece. When I needed to buy a new washer and dryer for our house that we are selling, I had confidence in Sears Outlet of Tacoma that I would find a fair deal. I used to shop here a lot several years ago, and I loved it. Well, that stops today! Who teaches these employees customer service, or what policies do big Sears have in place that stopped this man from helping me? They are losing everything their name meant in the industry. I always talk up the deals you can find there. Is this what Sears is coming to? Every appliance I have ever purchased, has been from Sears. I thought that could be returned or discounted. I said that we had to PAY $82 for the delivery. I was told that it was impossible (Well, Curtis offered to explain why, but said it was complicated, obviously, I am too dumb to understand). I asked to be compensated for their mistake. We planned in advance for this movers taking out the old and new delivered on the same day. This was because the store and its employees made a mistake. Now we have to go the whole weekend without a fridge. Our previous fridge was picked up by movers 1 hr before the new one was to be delivered. After another 10 minutes, Curtis came on the phone as said we wouldnt get the fridge that was supposed to be delivered today until Monday. Then, we spoke to a lady, she said our fridge was still there, but she had to look into it. When we called the first person we talked to said ahhh. The delivery people where nice, checked our paperwork and said they would take it back and to call the store. When it arrived, it was a COMPLETELY different one than what we purchased. Oday, I was supposed to receive a fridge from sears outlet in Tacoma. I also feel like FALSE ADVERTISEMENT because the item you paid is not the item arrives. After this happen I check the reviews and similar issue has happened to a different customer 5 month ago. Same day they have left a voice mail to setup a pickup, I call them today to setup a date, assistant manager answered and he was aware of this, he gave me a earliest will be Wednesday I agreed, then he informed I will be charged for hauling the mattress back and delivery is not refundable, I was surprised to hear that, because first of all this was not my fault, I should not be charged for any deliveries, I think I should have not settle for a refund should have ask for mattress they sold me at the store. they should have offered me what I purchase, even they had the wrong tag, but I didn’t want to make big issue out of it, I just kindly ask for refund I and she said they can do that. After they left I call Tacoma Sears outlet and explained what has happen, I think I got transferred to store manager, she told me that was the mattress I have purchased, I told her no and told her to ask from the sale rep (I think his name is Darren) because I saw he went and place the sold sign on the mattress I brought. The mattress they delivered was a downgrade from what we had, so we ask them to take it back but they told don’t worry they will inform the store and get the correct mattress. When the mattress arrives that was not the mattress I purchased, I told the delivery guys this the wrong mattress but they told me this is the mattress sears gave them and item number match with my receipt. Sales rep went and put the sold tag on the mattress I purchase (schedule to deliver within 2 days). I paid for the mattress, Box and for delivery. I ask from the sales rep if that’s the price for that mattress and he confirmed that is the price. ![]() After several visit to Tacoma Sears outlet found a mattress I like on July 27th and had extra 20% off that day. Went to sears outlet in Tukwila to buy a mattress they did not had large selection and they informed Tacoma has a bigger selection. ![]()
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